Food Revolution Summit FAQs



Thanks for being part of the 6th Annual Food Revolution Summit! The Food Revolution Network Community Support Team is committed to getting you fully informed about how the Summit works, and resolving questions or technical issues that come up. 

Below is a list of the most common questions we receive. We hope our answers help you get your question answered and issue solved, so you can get back to listening to the Summit interviews right away. 

If you’re looking for direct customer service, you can email our Community Support Team directly with the email address  ocean@foodrevolution.org or give us a phone call at 831-824-4779.

Disclaimer: There is a time limit to accessing the interviews of the 2017 Food Revolution Summit if you did not purchase any of the Empowerment Package options. You will have free access to the digital version of all 25 presentations from the 2017 Summit during the summit broadcast period, April 29th - May 7th, 2017. Each presentation will be available for 21 hours following the live broadcast, but after that time frame, you will not be able to access the summit material for free. *

1. What is the Food Revolution Network's mission?

2. What are the dates for the 2017 Food Revolution Summit?

3. Where can I find the 2017 Summit Schedule?

4. How do I listen to the live presentations?

5. What time do the presentations go live where I am?

6. How do I access the replays of the Summit interviews?

7. Are there any other language options?

8. Do you have options for the deaf or hard of hearing?

9. wasn’t able to watch any of the live interviews or the 21 hour presentation replays, what are my options?

10. I need help purchasing the Empowerment Package, how do I do that?

11. Is the Empowerment Package digital?

12. If I purchase the Empowerment Package, how long can I access everything for?

13. Why do you charge for the Empowerment Package?

14. Can I get a hard copy of the 2017 Summit Empowerment Package?

15. What methods of payment do you accept?

16. What is your refund policy?

17. How can I access the transcripts of the 2017 Summit presentations?

18. I bought the Empowerment Package, how do I access it?

19. How do I download and save the mp3s and transcripts?

20. Additional questions or concerns

What is the Food Revolution Network's mission?

The Food Revolution Network is committed to healthy, sustainable, humane, and conscious food for all. Guided by John and Ocean Robbins, with more than 250,000 members and with the collaboration of many of the top food revolutionary leaders of our times, the Food Revolution Network aims to empower individuals, build community, and transform food systems to support healthy people and a healthy planet. For more information about the Food Revolution Network,  click here.

What are the dates for the 2017 Food Revolution Summit?

The Summit will take place from April 29th - May 7th, 2017.  Click here to sign up for free!

Where can I find the 2017 Summit Schedule?

You can click here to view the schedule.

How do I listen to the live presentations?

Click here to sign up for the Summit for free. We’ll keep you updated throughout the Summit and notify you when the live interviews are starting. 

Our daily, live broadcasts will be hosted,  HERE. From April 29th until May 7th, 2017, the interviews will air online at 8, 9 and 10 am, Pacific time, and each will last an average of about 40 minutes. You can listen for free live from your computer, tablet, or smartphone, using this link (we'll also send you the link before the summit begins). Or you can join us by calling in to the teleconference line.

What time do the presentations go live where I am?

The presentations are listed in Pacific Time at 8am, 9am and 10am PDT. You can find out what time that is in your location with a  Time Zone Converter by clicking here.

How do I access the replays of the Summit interviews?

You can catch the interviews you missed, here. Each day’s interviews will be available on replay for 21 hours after the original airing.

Are there any other language options?

The Summit live interviews are only offered in English. The  Empowerment Package includes a professional Spanish translation of all the transcripts.

Do you have options for the deaf or hard of hearing?

During the live Broadcasts, there will be a button on the left side corner of the video where you will be able to turn on the Closed Captioning during the presentations.  You can find the Broadcasts page, here.  

If you purchase our Empowerment Package, it includes transcripts of all the interviews for you to download and keep indefinitely.  

I wasn’t able to watch any of the live interviews or the 21 hour presentation replays, what are my options?

You can purchase the Empowerment Package, here. The Empowerment Package gives you lifetime access to the interviews plus some extra bonuses.  

I need help purchasing the Empowerment Package, how do I do that?

Click here to find information about our Empowerment Package and how to purchase.
If you still need assistance contact our Community Support at ocean@foodrevolution.org or call us at 831-824-4779.

Is the Empowerment Package Digital?

Yes, the Empowerment Package is 100% digital and downloadable, and nothing is shipped. Once you purchase it, you’ll be able to login to your membership site with your Username and Password on any computer or digital device with internet access. You can listen online, or you can download the package onto your computer and then onto a CD or a thumb drive.

If I purchase the Empowerment Package, how long can I access everything for?

The Empowerment Package includes lifetime access, so you can download the interviews and transcripts at your leisure. Some of the bonuses will only be offered by their providers for a limited time. If you are already an Empowerment Package owner click here to login to our member center to access your products. Or if not, click here if you wish to purchase the Empowerment Package.

Why do you charge for the Empowerment Package?

We make all of the Food Revolution Summit’s initial broadcasts and replays available for free and that enables us to reach tens of thousands of people.

We also offer the Empowerment Packages for a fee, and this enables us provide some added value to those who want it while also covering operating costs, and hopefully generating enough funding to make promotion appealing to our affiliates and to support future projects.

Can I get a hard copy of the 2017 Summit Empowerment Package?

Yes, we offer the option to purchase a CD Set as an additional resource for existing Empowerment Package customers only. After you get the digital Empowerment Package, you will have the option to purchase the CD Set for an additional $100. This is only available as an upgrade for digital Empowerment Package customers. 

What methods of payment do you accept?

We accept PayPal, Amazon, Visa, & Mastercard, Discover, and American Express.

What is your refund policy?

We offer a full refund for Empowerment Package customers, within 60 days from the date of purchase. If you are not satisfied with a product purchase for any reason, please contact by emailing to ocean@foodrevolution.org. Please put “Refund” in the subject and give us the email address you used with your purchase, and we will gladly and promptly issue you a full refund. If you are comfortable telling us why you are requesting a refund, we appreciate the feedback. Thank you! 

How can I access the transcripts of the 2017 Summit presentations?

Yes, for those that purchase the Empowerment Package, transcripts will be available (in both English & Spanish) for download or to view online within a few hours after each of the interview broadcasts.                

I bought the Empowerment Package, how do I access it?

  1. Visit members.foodrevolution.org to access the Food Revolution Network members login page.
  2. Login in with your username and password (which you should have received in an email after purchasing the Empowerment Package).  
  3. Once logged in, select the tab that says “Access Your Products Here” which will give you a list of the products you have purchased. 
  4. Click on the "2017 Food Revolution Empowerment Package (Volume 6)" tab and the details of your Empowerment Package should appear. If you do not remember your login information please contact our Community Support at ocean@foodrevolution.org.

How do I download the files and save the mp3s and transcripts?

  1. Log into your account here:  members.foodrevolution.org.
  2. Look for the navigation button called, "Access Your Products Here."
  3. Click on the "2017 Food Revolution Empowerment Package (Volume 6)" tab.
  4. Click on which day's interviews you wish to download
  5. On this page, you should see descriptions of each speaker and see 2 links just to the right of the description.  Both links are listed below "Download" and your options are to click...
    1. "Interview Download" - for the audio file in mp3 format. 
    2. "Transcript Download" - for written transcripts of the interview in PDF format.
  6. Once you have clicked on one of the files, you should see your computer start to download the file (save the file) to your computer. 
  7. Once the download is complete, you can search for it and open it by double clicking on it or right-click and select the software you wish to use. This will open your music player (for example: iTunes or Windows Media Player). If you need a free video player,  VLC Media player is free and popular. 
  8. You should now be able to listen to the mp3 downloads on your computer. You can also transfer the audio files to your smartphone or tablet by connecting your device to your computer. 

    You may also burn the mp3 downloads onto a CD by using iTunes and similar applications.  Read a guide to burning a CD in iTunes here.

    Additional questions and concerns:

    If you still have questions and/or concerns, our Community Support team is happy to help. Please be as detailed as you can when sending your question so that we can make sure to give you the proper response. Contact us at  ocean@foodrevolution.org or call us at 831-824-4779. Thank you!

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