I am having trouble viewing the film.

We're sorry you're experiencing this issue. Here are a few general troubleshooting tips you can try:

• First, please try refreshing the page.
• If that doesn’t help, the issue might be due to a buildup in your browser’s cache. Try restarting your browser or app.
• If the problem persists, a full system reboot may be necessary.
• We also recommend using Google Chrome as your web browser. If you're using a different browser, consider downloading and installing Chrome for the best experience.
• Additionally, if you're having trouble with video playback, look for a button labeled "Auto" in the bottom right corner of the video player (note: the video must be playing to see it). Clicking this will automatically adjust the playback quality to suit your connection.